We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from sturdystages.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unworn, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the return request is made after this period, we may not be able to process your return. Please ensure that the items you wish to return meet these criteria before contacting us.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 3-5 business days with further instructions on how to proceed. It is important to keep an eye on your email for our response to ensure a timely return process.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This is to ensure that your returned items are received by us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label via email.

Refund Process

Once we receive your returned item, we will inspect it to confirm that it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or style, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return before placing a new order.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will arrange for a return and provide a full refund or replacement at no additional cost to you. It is important to report any issues as soon as possible to ensure a satisfactory resolution.

Final Notes

We reserve the right to refuse returns that do not comply with our policy. Please ensure that you follow the outlined steps to avoid any issues. For any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with sturdystages.com is satisfactory.