At Sturdy Stages, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, our refund and return policy is designed to make the process simple and transparent.

Eligibility for Returns
Customers may request a return within 7 days of receiving their order. To be eligible, the item must be unused, in its original condition, and in the original packaging. Items showing signs of wear, damage, or alteration may not be accepted.

Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Provide your order details and reason for return. Once your request is reviewed and approved, instructions for returning the product will be shared.

Inspection and Approval
After we receive the returned item, it will be inspected within 3–5 business days. If the return is approved, we will proceed with the refund or exchange process.

Refund Policy
Refunds are processed within 5–7 business days after approval. Since we operate on a cash on delivery basis, refunds will be issued through a mutually agreed method such as bank transfer or other available options.

Exchange Policy
If you receive a defective, damaged, or incorrect item, you may request an exchange within 7 days of delivery. The replacement process will begin once the original item is received and inspected.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or clearance sale conditions, if applicable. Such exclusions will be clearly mentioned on the product page.

Late or Missing Refunds
If you have not received your refund within the specified timeframe, please contact us at [email protected] for assistance.

Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at:
Email: [email protected]